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She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.
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The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system.
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Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents. The company also offers its users a wide selection of online casino games, including slots, roulette, blackjack, and other popular gambling games. If you are tired of placing sports bets, you can always diversify your experience and try your luck in the 1xbet casino. The player requested a withdrawal and sent all the documents needed for verification. He had been waiting for over three weeks for it to process without any progress.
We use dedicated people and clever technology to safeguard our platform. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Given the points considered, disclosure of the information would be damaging to the Commission as a regulatory body which serves to protect the wider public interest. This would result in making it more difficult for the Commission to achieve its regulatory aims. We acknowledge that there is a legitimate public interest in promoting the accountability and transparency of the Commission.
We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information. The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved.
At least 3 events within the accumulator must have odds of 1.40 or higher. ”Tovarch” from Ukraine complained that he hadn’t received the full amount of his balance because casino kept 10% of the withdrawal funds (around 250$). They claimed that they had fulfilled the obligation to the player according to their T&C. Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately.
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Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation. The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay.
We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player. The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting.
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Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response.
The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player from Brazil has been accused of opening multiple accounts. However, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it. The player from Singapore is struggling to withdraw his winnings.
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Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The player from Germany asked the casino to get self-excluded due to his gambling addiction.
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Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion.
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They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected.
We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance.
Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.
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The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player from Benin had his account with 1xBet blocked for nearly two years. He claimed to have deposited more than $30,000 and had a balance of $5,000.
After our intervention, the casino had informed that the player’s request was being processed, and his documents were under review. Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue. The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player’s account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino’s lengthy and bureaucratic KYC process, advising against its use.
The casino asked him to send several documents in a physical form to a specific address in Mexico. After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Myanmar is facing issues with 1xbet, which closed his account and hasn’t refunded his deposits yet, although he provided multiple documents to prove his identity. Despite complying with document requests, the account was closed without any given reason.
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We ended up rejecting the complaint because the player stopped responding to our messages and questions. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.
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